Refund policy

Last updated: 17 October 2026

If WhereFrom Pro is not right for you, you get your money back.

14 days, in full

• Ask within 14 days of a payment, and that payment is refunded in full. This applies to a first purchase and to a renewal, on every plan: monthly, yearly and lifetime.
• You do not have to give a reason.
• After a refund, the license key of that purchase stops turning Pro on. Everything free in WhereFrom keeps working.

How to ask

• Reply to the receipt email from Paddle, or find your order at paddle.net and ask there.
• Or write to us: contact Ahmed Gamal, with the email you paid with.

Paddle.com, the Merchant of Record for WhereFrom Pro, processes the refund to the card or account you paid with. It usually reaches you within 5 to 10 business days, depending on your bank.

After 14 days

Payments older than 14 days are not refunded, except where the law of your country gives you that right. You can still cancel a subscription at any time, so that it does not renew; Pro then works until the end of the period you paid for.

Your rights

This policy does not limit any right to cancel or get a refund that you have under the consumer laws of your country.